Returns & The Pai 90-Day Confidence Guarantee

We want you to love your skin, which is why we offer a 90-day return policy even if you have already opened and used the product. If a formula isn't right for your complexion, we are here to help you find a better match or provide a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and postal code to start the process.

• 2.
  Pack Your Items

  Securely place the products in their original packaging or a sturdy box to ensure they arrive safely back to us.

• 3.
  Label and Ship

  Download and print your prepaid shipping label, attach it to your parcel, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our team receives and inspects your return, we will process your refund or exchange within 5-7 business days.